Frequently asked questions
How quickly does Pinpoint respond to an inspection request?
Pinpoint typically responds within one business day. You can also call 1-888-580-SCAN, Monday to Friday, 8:00 to 17:00 Pacific Time.
Do I get a price before the inspection?
Yes. After a conversation about your property and concern, Pinpoint recommends an assessment level and gives a defined scope and a clear price before any work is scheduled.
What information should I include in my request?
The property address or location, what type of property it is, what you are concerned about (for example a leak, an aging roof, an insurance event or a sale), and which service you think you need. If you are unsure, choose “Not sure yet — recommend one”.